Report problems. Around the clock. Free of charge.
One of Germany's most widely used fault-reporting portals: Citizens can report malfunctioning streetlights and other issues online or via an app, without having to register. The report is sent directly to the system of the responsible operator.
Reported in three steps.
Select a location
Enter a city, street, or house number in the search field, or place a pin directly on the map with a single click.
Describe the problem
Select the appropriate type of malfunction, such as “Light out,” “Damaged lamp cover,” or “Pole struck.”
Submit Report
The report goes directly to the responsible operator and is immediately incorporated into their maintenance process.
stoerung24 in action.
See how easy it is to report a problem and how municipalities benefit from it.
More than just lighting.
Municipalities, cities, energy providers, and property management companies can customize stoerung24 flexibly to meet their needs. The following options are available:
Report Additional Properties
It’s not just street lighting: Expand your services to include streets and sidewalks, street furniture, playgrounds, traffic signs, traffic lights, litter, and much more.
Embedding on Your Website
Embed the issue map, including the input fields, directly into your homepage as an iFrame. Citizens can report issues without leaving your site—and reports for your area are sent directly to you, rather than going through a third party.
- ✓Map and input fields seamlessly embedded into your existing web design
- ✓Automatic Redirection: Anyone who enters your location will be taken directly to your portal
- ✓Reports arrive directly via email or through a direct luxData import
- ✓No development work required—you simply embed the iFrame
- ✓Can be optionally enabled for additional objects (playgrounds, street furniture, and much more)
Our Own Trouble-Reporting App
Your colors, your font, your logo: We design the stoerung24 app entirely in line with your corporate identity. This boosts brand recognition and fosters a closer connection with residents, while also reducing the workload on your team through automated incident reporting.
- ✓Layout featuring your company's colors, font, and logo
- ✓Greater brand recognition—users associate the app directly with your municipality
- ✓Automated incident handling significantly reduces the workload on your team
- ✓Can be activated upon request for additional reportable items
- ✓Available for iOS and Android
Integrate into existing apps
Do you already have a city or corporate app? The stoerung24 service can be integrated in two ways and expands its functionality—tailored to your development needs.
- ✓iFrame Integration: Take advantage of the complete setup, including trouble-reporting forms and a map—no development on your part required; you simply embed the iFrame.
- ✓Web Service Integration: We provide the web service; you develop the forms and map yourself—maximum flexibility and full control over the design.
- ✓In both cases, issues are forwarded via email or direct luxData import
The stoerung24 app.
Compared to the website, the app offers an optimized user experience: push notifications about service disruption updates (if the operator enables them) and easy location tracking. This allows issues to be reported more quickly and ensures prompt feedback.
- Push Notifications for Outage Updates
- Easy Location Tracking via GPS
- No registration required; free to use
- Available for iOS and Android
Design your own app.
Use our app configurator to build your own outage app: it's free, with no obligations, and intended solely for testing purposes.
Already in use.
From individual municipal utilities to statewide portals: These custom-designed outage apps were built using stoerung24.
A problem reporting portal for your municipality?
We'll show you how stoerung24 fits into your city, your properties, and your processes.