In 2024, over 200,000 faults were reported via stoerung24.
If streetlights are out and the park is in total darkness, fear and unease spread. A non-functioning traffic light at a busy intersection exacerbates the stress situation and leads to situational overload. If a child is injured in the playground, e.g. due to a protruding screw on the slide, compassion arises and the willingness to offer the child immediate help. But how can these incidents be dealt with quickly and effectively in order to maintain the protection of citizens and ensure the necessary safety?
The answer lies in the help of citizens and the use of the simple incident reporting platform stoerung24.de and the associated stoerung24 app. Citizens can report any faults they discover to the local authority free of charge and around the clock and contribute to maintaining safety as part of the community.
It is therefore all the more pleasing that stoerung24 is and remains one of the most used disruption portals in Germany. In 2024, 200,000 disruptions were already reported. Of course, this includes not only stoerung24.de, but also its offshoots for Switzerland and Austria, the stoerung24 app and, of course, our customers' disruption services and customized apps. The portal is available to all users (fault reporters) free of charge. In addition to faults at lighting points, faults at traffic lights, traffic signs, street furniture, playgrounds, road damage, etc. can also be reported.
The fault reporting process is very simple: the messages are first sent to sixData GmbH, which then forwards them directly by e-mail to the responsible office. The corresponding e-mail address is stored in the sixData system so that any faults received in future are automatically forwarded to the responsible party. The e-mail address can be changed, deleted or supplemented at any time.
Furthermore, local authorities have various options for offering their citizens an individual fault service. Municipalities and companies benefit from simple and structured fault recording and integrated light point coordination, which can optionally be extended to other objects. If you integrate stoerung24 as an iFrame on your homepage, all public objects such as streets, litter garbage cans, playgrounds, charging stations, traffic lights, etc. can be activated. Multiple use automatically increases clarity and serves as a preventive measure to avoid accidents and risks. The implementation of your own incident app or the integration of the stoerung24 service into an existing app also offers an essential opportunity to ensure greater safety and protection in the city.
Do you prefer an individual adaptation of the basic version of stoerung24 to your corporate identity? Do you want the layout to have your corporate colors and your individual logo? Let the stoerung24 app become your app and provide your citizens with the simple and free service of reporting incidents around the clock via the app.
Not using stoerung24 yet? Then find out about your options now on our homepage. From the free storage of your e-mail address for the forwarding of reported faults in your area of responsibility to the development of your own fault app, we realize the perfect fault service for you. You are also welcome to send us your questions by e-mail.